Booking & Cancellation Policy

Consultation Policy

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Consultations are free of charge, and no deposit is required to book a consultation appointment.

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All patients are required to undergo a medical consultation and assessment prior to treatment. This is to ensure clinical suitability, informed consent, medical safety, and appropriate treatment planning in line with professional aesthetic medicine standards and UK healthcare regulations. It is not specifically a GDPR requirement.

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In some cases, treatment may be carried out on the same day as the consultation where clinically appropriate. However, Dr Aguilar and the clinical team reserve the right to recommend a cooling-off period before proceeding.

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Cancellation & Rescheduling

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We kindly ask for a minimum of 24 hours' notice for any cancellations or appointment rescheduling.

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Repeated missed appointments or late cancellations without notice may result in the clinic requiring a deposit for future bookings.

This policy allows us to allocate appointment time fairly to other patients awaiting consultations and treatment.

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Late Arrivals

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Patients arriving late may have their appointment shortened or may need to be rescheduled depending on clinic availability. In some circumstances, late arrivals may be treated as a missed appointment.

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Treatment Eligibility

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All treatments are subject to medical suitability and professional assessment. A booking does not guarantee treatment will be carried out. Dr Aguilar and the clinical team reserve the right to decline treatment where it is deemed unsuitable, unsafe, or not in the patient's best interests.

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Refund Policy

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Treatment fees are non-refundable once a treatment has been carried out. Refunds will not be provided for change of mind after treatment.

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Patient Information & Privacy

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Patient information and medical records are handled confidentially in accordance with UK GDPR and data protection legislation. Sensitive medical information is securely stored and only used for clinical and administrative purposes.